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Modern tools and processes that differentiate your level of
service for regular fill customers and will call customers.
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Right Click Navigation Menu allows you to freely navigate horizontally across the system
on a selected customer to save time and improve service. Keeps the focus on the customer. Fast and efficient access to all customer
delivery information and functions with
just two clicks from anywhere within
e-Fuel.
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Provides access to:
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Improve customer
service while minimizing operating costs.
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Advanced Scheduling
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e-Fuel
Delivery Management tightly integrates with your accounts
receivable system and e-Fuel
Mobile system to provide timely credit
status information.
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Credit Status
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Have accurate credit status within
e-Fuel when reviewing delivery
schedules and contacting customers.
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When credit status changes or special arrangements are made with
the customer this information is easily addded or updated on screen.
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Relevant status can be communicated to the driver within
e-Fuel
Mobile.
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Will Call Integration
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90 Day Order Queue provides a list of will
call customers estimated to need a fill in the next 90 days.
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Proactively call customers before they
have a chance to call the competition. Suggest a delivery date that
fits into the existing routes.
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Experience smoother operations, and
increased opportunities to turn will call customers into regular
routed customers.
Tank Monitor Console
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Tank monitor installation logs allow for
easy installation tracking and management.
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Pop up map locator of installation and
tank street address.
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Displays tank monitor information:
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Overall Tank Monitor
Status
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Last Display Call
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Last Tank Monitor Reading
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Float Level
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Inside Temperature
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Data Module & Gateway ID #
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Tank monitor status list based on the
chosen Data
View. Includes number of:
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Use tank monitor details pop-up screen
to determine the cause of a tank monitor status change.
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Detailed history of both
Data Module and
Gateway deployment event history.
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Integrated Mobile Messaging
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Integrates with
e-Fuel
Mobile
for real time interaction for customer service needs and updated
delivery information.
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Customer Service Notes
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A CRM application native to
e-Fuel
Delivery Management that is designed to be utilized as a tracking
mechanism and report generator, improving customer care and
optimizing product sales. Pop up dialogue page with pre-written
action statements.
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Access anywhere in
e-Fuel just by right clicking on the customer
name. Create service cases and easily add notes
to open cases. Open service cases can be assigned to
customer service, field service or management. Maintains a customer
service resolution list in each department that touches the
customer.
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Notes flow horizontally from the office onto bobtails equiped
with
e-Fuel
Mobile, and back in real time. Customer service issues can be viewed and
responded to while the driver is with the customer.
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Case Management
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Use filter tools to search for an account,
or a group of accounts. Use advanced search when there is limited
information about the customer.
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Web page dialogue search.
Search by specific customer service case or search for all cases
that have been created for a specific customer.
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Assign, manage and forward unresolved customer service issues to
the correct personnel.
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Unresolved customer issues are available on demand in exception
report format for review and resolution planning.
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Call Reason
Call Notes
Call Action
Pop Up menu screens allow the user to use a default list of common
statements to reduce repetitive typing input.
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Archived history of customer interactions.
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